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AME Luxe FAQ

Essential Information

What is AME Luxe Concierge?

AME Luxe Concierge is a premium lifestyle and concierge service providing bespoke access, coordination, and experiences for discerning individuals, families, and executives. We specialise in delivering seamless support across lifestyle, travel, events, education, real estate, and bespoke experiences globally.

Clients may engage with AME Luxe Concierge through either:

  • Membership access (Silver, Gold, or Platinum), or
  • Ad-hoc concierge services for short-term or project-based needs.
  •  Membership provides an ongoing concierge relationship, while ad-hoc services are transactional and time-limited.

No.
Clients may access ad-hoc concierge services without membership for one-off or short-term assistance.
However, clients requiring frequent support, priority access, or ongoing coordination are best served through membership.

Membership follows a curated approval process:

  • Select your preferred membership tier
  • Complete a brief onboarding request
  • We review and confirm suitability
  • Approved members are invited to activate membership

    This process ensures we deliver the appropriate level of service and discretion.

No.
All memberships are offered subject to review and approval. Submission of an application or payment does not guarantee acceptance, continuation, or renewal.

Each tier is designed for different lifestyle needs:

  • Silver – Reliable lifestyle support for busy professionals
  • Gold – Priority, cross-border support for executives and frequent travellers
  • Platinum – Discretion-led, high-touch concierge for UHNW individuals and families

Our team may recommend a different tier based on your needs.

Yes.
Memberships are billed annually and automatically renew unless cancelled in accordance with the terms provided at activation.

Yes.
AME Luxe Concierge reserves the right to suspend or terminate membership with or without cause, at its discretion, in accordance with our Terms & Conditions

Ad-hoc concierge services are time-based or project-based engagements designed for specific requests or defined needs. They do not include priority response, dedicated concierge access, or an ongoing relationship.

No.
Ad-hoc services are transactional. Membership provides continuity, priority, and an ongoing concierge relationship.
Clients who find themselves returning frequently may benefit from membership.

No.
All services are subject to availability. While we use reasonable efforts to secure access, availability cannot be guaranteed, especially for high-demand or invitation-only experiences.

Yes.
Many services are delivered through trusted third-party providers. These providers operate independently and are not agents or employees of AME Luxe Concierge.

No.
AME Luxe Concierge acts as a facilitator and is not responsible for the acts, omissions, or performance of third-party providers.
Clients are responsible for reviewing third-party terms and conditions.

Yes.
AME Luxe Concierge supports clients globally, with particular expertise across the UK, Europe, Nigeria, and select international destinations.

Members may submit requests through designated communication channels provided upon activation.
Ad-hoc clients submit requests based on the agreed scope of engagement.

No.
Unless expressly stated, AME Luxe Concierge does not provide legal, financial, tax, or professional advice. Any introductions are provided for convenience only.

Client privacy and discretion are central to our service.
All personal information is handled in accordance with our Privacy Policy, and confidentiality obligations apply during and after service delivery.

Our Terms & Conditions, Privacy Policy, and Disclaimer are available via the website footer.

For enquiries, membership requests, or support, please contact:
Email: support@ameluxeconcierge.ng

General Questions

What is AME Luxe Concierge?

AME Luxe Concierge is a premier lifestyle management and luxury concierge service dedicated to providing exclusive solutions for your personal and professional needs. From travel planning to event management, we deliver unparalleled service in the UK and Africa.

What types of services do you offer?

We specialize in a wide range of luxury services, including: Personalized travel arrangements Event planning and management Luxury shopping assistance Lifestyle management Exclusive experiences and VIP access Relocation assistance (specific to Africa and the UK)

What is the AME Luxe CSR?

The AME Luxe CSR is our charitable arm, dedicated to giving back to communities in the UK and Africa. We focus on initiatives such as education, healthcare, women’s empowerment, and sustainable development.

Membership Questions

Do I need a membership to use your services?

While some services are available on a one-time basis, a membership provides exclusive benefits, priority access, and tailored solutions for ongoing lifestyle management.

What membership tiers are available?

We offer three tiers: Essential Membership: Basic access to our services. Premier Membership: Enhanced benefits, including VIP experiences. Elite Membership: Comprehensive, unlimited access to all services.

How do I apply for membership?

Visit our Membership Page to explore options and submit your application. A representative will contact you for a consultation.

Corporate Social Responsibility Efforts

What causes does the AME Luxe CSR support?

The AME Luxe Foundation supports causes focused on: Education and skill-building programs Access to healthcare and medical resources Women’s empowerment and entrepreneurship Sustainable development in underprivileged communities

How does AME Luxe Concierge give back to the community?

A portion of our profits is allocated to the AME Luxe CSR to support community projects. We also encourage client participation in our initiatives through donations or volunteer opportunities.

Can I Contribute To The AME Luxe CSR?

Yes, We welcome contribution. You can donate directly or participate in special fundraising events. Please visit the CSR page for more information

Service Locations

Where are your services available?

We operate across the UK and Africa, with special expertise in London and major African cities like Johannesburg, Lagos, and Nairobi. Specific service availability may vary by location.

Can you assist with cross-continental arrangements?

Absolutely. Our team specializes in coordinating seamless experiences across the UK and Africa, including travel, events, and business solutions.

Travel & Events

Can you book private jets or luxury accommodations?

Yes, we can arrange private jets, yachts, and luxury accommodations tailored to your preferences.

Can you arrange cultural experiences in Africa?

Certainly. We collaborate with local experts to curate unique cultural and heritage experiences, from safaris to community engagements.

Luxury Shopping & Lifestyle

Can you assist with personal shopping?

Yes, we offer luxury shopping services, including personal stylists, access to exclusive collections, and delivery to your location.

Do you provide relocation assistance?

Yes, our relocation services include housing searches, school placement for families, and local orientation in the UK and Africa.

Can you provide VIP access to exclusive events?

Absolutely. Our members gain access to fashion shows, sporting events, concerts, and other exclusive experiences.

Pricing & Payments

How much do your services cost?

Pricing varies based on the service or membership tier. Please contact us for a personalized quote.

What payment methods do you accept?

We accept major credit cards, wire transfers, and secure online payments. Specific options may vary by location.

Are there additional fees for last-minute requests?

Some services may incur a surcharge for urgent or last-minute arrangements. Details will be provided during the booking process.

Do you offer time bundles?

Yes, we offer time bundles where clients can pre-purchase hours for our services. Any remaining hours at the end of the month will roll over to the following month, ensuring you get the most value from your investment.

Support & Contact

How do I contact AME Luxe Concierge?

You can reach us via: UK: +447 203 576 2712 Africa: +234 916 170 0313 Email: contact@ameluxeconcierge.com

What are your operating hours?

Our team is available 24/7 to accommodate your needs.

What should I do if I have a special request?

Simply contact us with the details of your request, and we will work to accommodate it.

Discover AME Luxe Concierge, where luxury is redefined. From private yacht and jet charters to VIP event access and personalized shopping, we specialize in creating seamless, unforgettable experiences in the world’s most exclusive locations

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Contact Info

  • Registered Office: Block 10, Plot 2 & 3 Admiralty Way, Lekki Phase 1, Lagos.
  • +44 20 3576 2712 (UK)
  • + 234 916 170 0313 (NG)
  • support@ameluxeconcierge.ng

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Copyright © 2026 All rights reserved. AME Luxe is a trading name of Enoluzion Group Ltd, … Registered Office: Block 10, Plot 2 & 3 Admiralty Way, Lekki Phase 1, Lagos