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Privacy Policy

Effective Date: 20/12/2024

AME Luxe Concierge (“AME Luxe”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data with care, discretion, and transparency.

Introduction

This Privacy Policy explains how we collect, use, store, and protect personal information when you engage with our website, services, and membership offerings.

Information We Collect

We may collect and process the following types of personal information: Information You Provide Directly

  • Full name
  • Email address
  • Phone number / WhatsApp contact
  • Country of residence
  • Travel preferences and lifestyle interests
  • Membership applications and onboarding information
  • Communication preferences
  • Payment-related information (processed securely by third-party providers)
    Information Collected Automatically
    Website usage data (IP address, browser type, device information)
    Cookies and similar tracking technologies

Category

Examples

Purpose

Personal Identifiers

Name, address, phone number

To verify identity and provide services

Financial Information

Payment details

To process transactions

Preferences and Interests

Travel, dining, and lifestyle choices

To personalize experiences

Technical Data

IP address, browser type

To improve website functionality and security

 

How We Use Your Information

We process your personal data for purposes such as:

We use your information to:

  • Review and process membership applications
  • Deliver concierge and ad-hoc services
  • Communicate with you regarding requests, bookings, and services
  • Coordinate third-party services on your behalf
  • Process payments and renewals
  • Improve our website and service experience
  • Meet legal, regulatory, and compliance obligations
  • We do not sell your personal data.

Membership & Discretion

  • Membership applications and client information are reviewed confidentially.
  • Submission of personal information does not guarantee acceptance or continuation of membership.
  • AME Luxe Concierge reserves the right to retain, decline, or discontinue relationships in accordance with our Terms & Conditions.

Sharing Your Information

We may share personal information only when necessary and limited to:

  • Trusted third-party service providers (e.g. hotels, transport providers, event organisers) to fulfil requested services
  • Payment processors for secure transaction handling
  • Legal or regulatory authorities where required by law
  • All third-party providers are expected to handle personal data responsibly and in line with applicable data protection laws.

International Data Transfers

As AME Luxe Concierge operates internationally, your information may be transferred to and processed in countries outside your country of residence.
Where applicable, we ensure appropriate safeguards are in place to protect your personal data.

Data Retention

We retain personal information only for as long as necessary to:

  • Deliver services
  • Comply with legal and regulatory obligations
  • Maintain legitimate business records

Information no longer required is securely deleted or anonymised.

Your Rights

Subject to applicable laws, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent where applicable
  • Requests may be made by contacting us using the details below.

Cookies & Website Tracking

Our website may use cookies to:

  • Improve functionality
  • Analyse site traffic
  • Enhance user experience
    You may manage cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Email: support@ameluxeconcierge.ng
Last updated: 2/11/2026

Sharing Your Information

We may share your information with:

Recipient

Reason for Sharing

Partner Suppliers

To deliver requested services (e.g., hotel bookings, event tickets).

Technical Service Providers

For hosting, payment processing, and communication services.

Legal Authorities

To comply with legal obligations or protect AME Luxe Concierge’s interests.

All third-party partners are required to uphold confidentiality and comply with data protection regulations.

Data Retention

We retain your personal data only as long as necessary for:

  • Providing services to you.
  • Meeting legal, regulatory, or tax obligations.
  • Ensuring resolution of disputes or enforcement of agreements.

Personal data may be anonymized after the retention period for analytical purposes. For specific retention periods, contact support@ameluxeconcierge.com.

AME Luxe Concierge values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, retain, and safeguard your data in compliance with relevant data protection laws. By using our services, you consent to the practices described herein.

Data Security

AME Luxe Concierge employs robust measures to protect your data from unauthorised access, loss, or misuse. These include:

Technical Safeguards

Data encryption (in transit and at rest). Firewalls and intrusion detection systems.

Organisational Measures

Employee training on data protection. Access restricted to authorised personnel only.

Breach Notification

In the unlikely event of a data breach, affected individuals will be notified in accordance with applicable regulations.