Privacy Policy

Effective Date: 20/12/2024

AME Luxe Concierge values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, retain, and safeguard your data in compliance with relevant data protection laws. By using our services, you consent to the practices described herein.

Introduction

Purpose

This Privacy Policy outlines how AME Luxe Concierge manages personal data, ensuring transparency, compliance, and trust in every interaction.

Scope

This policy applies to all services provided by AME Luxe Concierge, including our website, membership portal, and third-party engagements.

Information We Collect

We collect and process various categories of personal data, including:

Category	Examples	Purpose
Personal Identifiers	Name, address, phone number	To verify identity and provide services
Financial Information	Payment details	To process transactions
Preferences and Interests	Travel, dining, and lifestyle choices	To personalize experiences
Technical Data	IP address, browser type	To improve website functionality and security

How We Use Your Information

We process your personal data for purposes such as:

Service Delivery

To fulfill your concierge requests, including reservations, bookings, and event planning.

Personalization

To offer tailored recommendations and exclusive offers based on your preferences.

Communication

To send updates, promotional material (where consented), and transaction confirmations.

Compliance

To meet legal and regulatory obligations.

Sharing Your Information

We may share your information with:

Recipient	Reason for Sharing
Partner Suppliers	To deliver requested services (e.g., hotel bookings, event tickets).
Technical Service Providers	For hosting, payment processing, and communication services.
Legal Authorities	To comply with legal obligations or protect AME Luxe Concierge’s interests.

All third-party partners are required to uphold confidentiality and comply with data protection regulations.

Data Retention

We retain your personal data only as long as necessary for:

Providing services to you.
Meeting legal, regulatory, or tax obligations.
Ensuring resolution of disputes or enforcement of agreements.

Personal data may be anonymized after the retention period for analytical purposes. For specific retention periods, contact support@ameluxeconcierge.com.

Data Security

AME Luxe Concierge employs robust measures to protect your data from unauthorised access, loss, or misuse. These include:

Technical Safeguards

Data encryption (in transit and at rest). Firewalls and intrusion detection systems.

Organisational Measures

Employee training on data protection. Access restricted to authorised personnel only.

Breach Notification

In the unlikely event of a data breach, affected individuals will be notified in accordance with applicable regulations.

Your Legal Rights

You have the following rights regarding your personal data:

Right	Description
Access	Obtain a copy of your personal data.
Rectification	Request corrections to inaccurate or incomplete data.
Erasure	Request deletion of personal data under certain circumstances.
Restriction of Processing	Limit processing of your data in specific situations.
Data Portability	Receive data in a structured, commonly used format.
Objection	Object to the processing of your data for marketing or legitimate interests.

To exercise these rights, contact us at [Insert Contact Information]. Requests will be processed within legal timeframes.

Cookies and Tracking

We use cookies to enhance your experience.

Type	Purpose
Necessary Cookies	To ensure core website functionality.
Analytical Cookies	To analyse traffic and improve services.
Marketing Cookies	To deliver relevant advertisements.

You can manage cookie preferences through browser settings or opt-out options on our website.

International Data Transfers

Personal data may be processed outside your country of residence, including in jurisdictions with differing privacy laws. AME Luxe Concierge ensures appropriate safeguards, such as standard contractual clauses, are in place for international transfers.

Glossary

Term	Definition
Personal Data	Any information that identifies or can identify an individual.
Data Controller	Entity responsible for determining the purposes and means of processing personal data.
Data Processor	Entity processing data on behalf of the data controller.
Cookies	Small files placed on a device to store data about website usage or preferences.

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be notified via email or updates on our website, with the updated effective date clearly marked.

Contact Us

For queries, concerns, or to exercise your rights, please contact:

AME Luxe Concierge
Email: support@ameluxeconcierge.com